We stand behind every purchase.
Used equipment, fairly described. If something isn't right, we'll make it right — within our policy window.
Film the unboxing
If possible, record a video while opening freight or packages — it's your best protection for damage claims.
Shoot in HD, well lit
Use your phone's highest quality setting in good lighting. Capture the whole item plus close-ups of the issue.
Show it running
For working issues, a short video of the machine starting or the problem happening tells us more than any description.
Send them to us
Email photos & videos to Victorytoolrental@gmail.com with your order number — we'll take it from there.
The Basics
What every buyer should know
Non-Returnable Items
Some items are final sale
Questions about a return?
We're here Monday–Saturday
📍 3521 Victory Blvd, Staten Island, NY 10314
📞 (718) 698-8400
✉️ Victorytoolrental@gmail.com